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Startup Metric

LTV: Customer Lifetime Value

A practical explanation of customer lifetime value, its formulas, assumptions, and relationship to CAC.

Core formula

LTV depends on revenue, gross margin, and customer lifetime

SECTION 01

Definition

The useful way to interpret definition is to connect the number to an actual business decision. Define the period, customer population, revenue basis, and costs consistently, then compare the metric over time and across meaningful cohorts.

SECTION 02

Formula

The useful way to interpret formula is to connect the number to an actual business decision. Define the period, customer population, revenue basis, and costs consistently, then compare the metric over time and across meaningful cohorts.

SECTION 03

Example

The useful way to interpret example is to connect the number to an actual business decision. Define the period, customer population, revenue basis, and costs consistently, then compare the metric over time and across meaningful cohorts.

SECTION 04

Revenue vs gross-profit LTV

The useful way to interpret revenue vs gross-profit ltv is to connect the number to an actual business decision. Define the period, customer population, revenue basis, and costs consistently, then compare the metric over time and across meaningful cohorts.

SECTION 05

Assumptions

The useful way to interpret assumptions is to connect the number to an actual business decision. Define the period, customer population, revenue basis, and costs consistently, then compare the metric over time and across meaningful cohorts.

SECTION 06

LTV:CAC

The useful way to interpret ltv:cac is to connect the number to an actual business decision. Define the period, customer population, revenue basis, and costs consistently, then compare the metric over time and across meaningful cohorts.

SECTION 07

Common mistakes

The useful way to interpret common mistakes is to connect the number to an actual business decision. Define the period, customer population, revenue basis, and costs consistently, then compare the metric over time and across meaningful cohorts.

SECTION 08

Related metrics

The useful way to interpret related metrics is to connect the number to an actual business decision. Define the period, customer population, revenue basis, and costs consistently, then compare the metric over time and across meaningful cohorts.

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